User Guide

Sell a ticket

  1. List your ticket.
  2. Once the buyer's payment is complete, a payment completion email will be sent to the seller.
  3. Deliver the ticket to the buyer according to the transaction method.

    Paper ticket

    • Seller selects own courier service and ship the ticket to the buyer if the shipping from the seller to the buyer is done within the same country.
    • When shipping to the same country, the seller is responsible for the shipping cost, and the seller should register the courier and tracking number on Ticketbay after shipping.
    • If the seller's country is different from the buyer's, the ticket should be delivered to the buyer via DHL.
    • Buyer is responsible for the shipping cost for overseas delivery.


    Deliver the necessary information for viewing(using) to the buyer with PDF format for E-ticket.

    Other tickets

    • Other tickets which are not shipping transaction or E-ticket, deliver the necessary information for ticket use to the buyer's contact or email.
    • If there is anything else that needs to be heard from the buyer, please contact the buyer and proceed with the transaction.
  4. When the buyer receives the ticket and [Confirm Purchase], the transaction is completed and the payout amount after seller fee deduction will be disbursed to the seller's PayPal account.