Payment is safely secured in Ticketbay until the buyer receives the ticket.
Once the buyer receives the ticket and confirms purchase, the payment will be disbursed to the seller.
2. Member Authentication Service
Sellers can list and sell tickets after completing authentication.
3. Full Refund Service for Buyers
If the event has been canceled, Ticketbay will refund 100% of the payment to the buyer.
1. No Seller Cancellation
Sellers cannot cancel transactions after buyers make payments.
However, if there is a problem in which the seller does not deliver the ticket arbitrarily or delivers a wrong ticket, the payment will be 100% refunded.
Experience a secured ticket purchase in Ticketbay.
2. No Buyer Cancellation
Ticketbay provides a safe service for both sellers and buyers.
Buyers also cannot cancel transactions after payment, so please be cautious for purchasing.
3. Experience Safe Transaction through Ticketbay and PayPal.
Payment will be kept in Ticketbay and will only be sent to the seller after the buyer receives ticket and confirms the purchase.
To secure your purchase, please make sure you receive your ticket before proceeding to confirm.
Ticketbay and PayPal will secure your payment with an escrow-based buyer protection program.
4. Beware of accidents from other transaction methods, such as direct deals, than those offered by Ticketbay
Direct deals between sellers and buyers may be exposed to incidents or accidents.
Buy your tickets safely using Ticketbay's safe transaction service.
Please be careful when you buy.
If you can't reach the seller
If you need to contact the seller, please contact Ticketbay help center by email.
Email: support@ticketbayglobal.com / Service available hours: Weekdays 09:00 AM ~ 07:00 PM (Korea time / Closed on weekends and holidays)
If you forget to confirm purchase
If the event you purchased ends and no inquiries received, Ticketbay will confirm the purchase in about 5~7 days.
If delivered to incorrect place due to misplaced in address and etc.
If the ticket is delivered to an incorrect place due to miscellaneous address, you should forward the new address, return and resend cost of shipping to Ticketbay.
If the event ends before the reshipment and you are unable to use the ticket, the refund is impossible. Please be cautious when you buy your ticket.